Motivate Your Field Staff New Methods for Customer Satisfaction

The success of a business fully depends on the decisions made by the owners and management, and this implies that the decision making process should be well formulated, for increased reliability. There are many decision making processes and choice made on which is best depends on the type of business is involved. The following five step decision making process can be adapted by decision makers for the service industry to improve performance of the business and increase profits realized from operation.

·         Identify or clarify the decisions that needs made

If the decision making process is yet to be identified, then the decision makers should identify it as the first step. In some instances, the decision to make will need to be presented to several decision makers for it to take effect. The first step entails full clarification of what the decision really entails.

·         Identifying optional decisions

The second step requires the decision maker to fully spell out the exact decision alternatives, with all relevant details stated. A good example is if you were to buy a car, do the decision alternatives comprise of different types of cars or is an option to totally forgo having to buy a car?

·         Gathering or processing of information

In the third step the decision maker will collect or process information which can assist in the decision. If a business already has the information at their disposal, they simply need to get it processed, i.e. studied and understood by the decision maker. If there is no related information, or if there is insufficient information, then the information has to be collected to necessitate processing. The more significant a process is, the better the information gathering process.

·         Making or implementing the decision

After the decision makers and other relevant parties have made consideration for information gathered and found it relevant and significant, a decision or decisions have to be made, and thereafter implemented. There are several considerations that need made when implementing a decision as some decisions as they  may seem good while indeed they will have negative impact on performance of the business. Personnel, customers, business owners and other stakeholders in a business have to be informed of the impending decisions for no decision will ever work without their cooperation and efforts.

·         Evaluating the decision

As much as many people will neglect this step, it is one of the most important for any business, after implement the decision a business has to determine whether the decision was appropriate or not. The step is essential for it can enable the management to identify the flaws in a law and suggest amendments that need made, or if it has a negative impact it can be completely done away with. Customer satisfaction important in every  business. So educate your field staff about new methods of service delivery.